Effective Date: April 14, 2026
Welcome to Shenzhen Redvance Technology Co., Ltd (hereinafter referred to as “we”, “us”, or “our”). We attach great importance to the protection of your personal information and privacy. This Privacy Policy (hereinafter referred to as “this Policy”) is formulated in accordance with the Network Data Security Administration Regulations of the People’s Republic of China, the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant laws and regulations. It is intended to clearly inform you of how we collect, use, store, share, transfer, and protect your personal information when you use our website, applications, and related services (collectively referred to as “Services”), as well as your rights and ways to exercise them. Your use or continued use of our Services shall mean that you have read, understood, and agreed to all the provisions of this Policy. If you do not agree with any content of this Policy, please stop using our Services immediately.
I. Definition and Scope of Personal Information
(I) Definition of Personal Information
Personal information refers to any information related to an identified or identifiable natural person, which can be used alone or in combination with other information to identify the identity of the natural person, including but not limited to basic personal information, sensitive personal information, and other relevant information. Sensitive personal information refers to personal information that may cause serious harm to the personal or property safety of an individual if leaked, illegally provided, or abused, including but not limited to biometric information, religious beliefs, specific identities, medical and health information, financial accounts, and location tracking information[superscript:4].
(II) Scope of Application
This Policy applies to all personal information collected, used, stored, shared, transferred, and protected by us when you use our Services. It does not apply to the personal information processing activities of third-party websites, applications, or services linked to our Services (including but not limited to third-party plug-ins, advertising partners, and social media sharing tools). For the personal information processing activities of such third parties, please refer to their respective privacy policies.
II. Collection and Use of Personal Information
(I) Principles of Collection and Use
We strictly abide by the principles of legality, legitimacy, necessity, and good faith in collecting and using your personal information, and will not collect personal information that is irrelevant to the provision of our Services, nor will we collect personal information through misleading, fraudulent, coercive, or other improper means. All collection and use of personal information will be based on your explicit consent (except for situations required by laws and regulations).
(II) Types and Purposes of Collected Personal Information
To provide you with high-quality, safe, and personalized Services, we will collect the following types of personal information as needed, and the collection scope will be limited to the minimum necessary for the realization of service purposes:
1. Basic Personal Information
When you register an account, use our Services, or submit relevant requests, we may collect your basic personal information, including but not limited to your name, email address, phone number, user name, and password. The purposes of collection and use include but are not limited to: completing account registration and identity verification, providing you with personalized service recommendations, and contacting you to respond to your inquiries and feedback.
2. Usage Behavior Information
When you use our Services, we may automatically collect information related to your usage behavior, including but not limited to your browsing history, search records, page stay time, operation behavior, device information (such as device model, operating system, IP address, and browser type), and network connection information. The purposes of collection and use include but are not limited to: analyzing user usage habits, optimizing website structure and service functions, improving service quality, and ensuring service security.
3. Sensitive Personal Information
In specific service scenarios (such as when you use paid services, medical-related services, or financial-related services), we may collect sensitive personal information related to the scenario with your separate explicit consent, including but not limited to your financial account information, medical and health information, and biometric information. We will take stricter security protection measures for sensitive personal information to ensure its security and confidentiality[superscript:4].
4. Other Relevant Information
When you participate in our promotional activities, surveys, or provide feedback, we may collect the information you actively submit, such as your opinions and suggestions. This information will be used to improve our Services and enhance your user experience.
(III) Circumstances of Collecting Personal Information Without Consent
In accordance with relevant laws and regulations, we may collect and use your personal information without your consent in the following circumstances:
Necessary for the conclusion and performance of the contract signed with you;
Necessary for the performance of legal obligations;
Necessary to respond to public health emergencies or protect the life, health, and property safety of natural persons in an emergency;
Processing personal information within a reasonable scope for the purpose of carrying out news reporting, public opinion supervision, and other public interests;
Processing personal information that has been made public by you or legally made public in accordance with the law;
Other circumstances stipulated by laws and administrative regulations.
III. Storage of Personal Information
(I) Storage Location
We will store the personal information collected from you in the territory of the People’s Republic of China in accordance with the provisions of the Network Data Security Administration Regulations. If it is necessary to transfer personal information overseas due to business needs, we will strictly go through the relevant formalities in accordance with the law, including but not limited to passing the security assessment organized by the competent national department or signing a standard contract with the overseas receiving party, to ensure that the overseas storage and processing of personal information comply with relevant laws and regulations and the security of your personal information.
(II) Storage Period
We will store your personal information only for the shortest time necessary to achieve the purpose of the service. The specific storage period will be determined according to the service purpose, the requirements of relevant laws and regulations, and the retention period of relevant business records. After the storage period expires, we will automatically delete or anonymize your personal information in a timely manner to ensure that it can no longer identify your personal identity. If it is necessary to retain personal information in accordance with the law, we will take effective measures to protect the security of the retained information.
(III) Storage Security Measures
We attach great importance to the security of personal information and have taken a series of technical and management measures to protect your personal information from tampering, damage, leakage, or illegal access, use, and disclosure:
Technical measures: Adopt encryption technology (such as SSL encryption) to protect the transmission of personal information; use secure storage technology to store personal information and set access permissions; regularly conduct security vulnerability scans and tests to timely fix potential security risks;
Management measures: Establish and improve a personal information security management system, clarify the responsibilities of relevant personnel; conduct regular security training for employees to enhance their awareness of personal information protection; sign a confidentiality agreement with employees and relevant third parties to restrict the access and use of personal information;
Emergency response: Establish a personal information security incident emergency plan. In the event of a personal information security incident (such as leakage, damage, or tampering), we will immediately start the emergency plan, take measures to prevent the expansion of hazards, and notify you and the relevant competent departments in a timely manner in accordance with the law.
IV. Sharing, Transfer, and Disclosure of Personal Information
(I) Sharing of Personal Information
Except as otherwise stipulated in this Policy or required by laws and regulations, we will not actively share your personal information with any third party. If it is necessary to share your personal information with a third party due to business needs, we will obtain your explicit consent in advance, clarify the scope, purpose, and duration of the shared personal information with the third party, sign a confidentiality agreement with the third party, and supervise the third party’s performance of personal information security protection obligations. If the third party needs to expand the scope of use or change the purpose of use, it shall obtain your consent again. We will not share your sensitive personal information with a third party unless it is necessary for the provision of services and you have given separate explicit consent.
(II) Transfer of Personal Information
We will not transfer your personal information to any third party unless we obtain your explicit consent or transfer it in accordance with laws and regulations (such as transfer due to merger, division, dissolution, or bankruptcy). In the case of transfer due to merger, division, dissolution, or bankruptcy, we will notify you in advance, and the receiving party of the personal information will continue to perform the personal information security protection obligations stipulated in this Policy. If the receiving party changes the original purpose of processing, it shall obtain your consent again[superscript:5].
(III) Disclosure of Personal Information
We will not publicly disclose your personal information unless we obtain your explicit consent or disclose it in accordance with laws and regulations (such as disclosure required by judicial organs or administrative organs). If it is necessary to publicly disclose your personal information, we will take security protection measures in line with industry standards, inform you of the purpose of disclosure, the type of information to be disclosed, and the possible impact, and obtain your explicit consent in advance.
(IV) Exceptional Circumstances
In the following circumstances, we may share, transfer, or disclose your personal information without your consent in accordance with the law:
Necessary to respond to public health emergencies or protect the life, health, and property safety of natural persons in an emergency;
Necessary for the performance of legal obligations or the investigation of illegal and criminal activities;
Disclosure required by judicial organs, administrative organs, or other competent departments in accordance with legal procedures;
Processing personal information that has been made public by you or legally made public in accordance with the law;
Other circumstances stipulated by laws and administrative regulations.
V. Your Rights to Personal Information
We respect your rights to your personal information. In accordance with relevant laws and regulations, you have the right to access, copy, correct, supplement, delete, restrict processing, and withdraw consent to your personal information, as well as the right to data portability and the right to object to the processing of personal information for marketing purposes. We will provide you with convenient channels to exercise the above rights.
(I) Right to Access, Copy, Correct, and Supplement
You can log in to your account at any time, enter the personal center to view and copy your personal information; if you find that your personal information is incorrect or incomplete, you can apply for correction or supplement through the personal center or the contact methods provided in this Policy. We will review your application in a timely manner and complete the correction or supplement within a reasonable time limit.
(II) Right to Delete
In the following circumstances, you can apply to delete your personal information through the contact methods provided in this Policy, and we will delete your personal information in a timely manner after verifying your identity:
We no longer need to process your personal information to achieve the purpose of the service;
You withdraw your consent to the processing of personal information, and there is no other legal basis for processing;
We process your personal information in violation of laws, regulations, or the agreement of this Policy;
Other circumstances stipulated by laws and administrative regulations.
If we are unable to delete your personal information due to legal obligations or other legitimate reasons, we will explain the reasons to you and take measures to restrict the use of the relevant personal information.
(III) Right to Restrict Processing and Withdraw Consent
You can restrict the processing of your personal information through the contact methods provided in this Policy (such as restricting the use of your personal information for marketing purposes). You can also withdraw your consent to the processing of your personal information at any time. The withdrawal of consent will not affect the validity of the processing of personal information based on your prior consent before the withdrawal. After you withdraw your consent, we will stop processing your personal information (except for processing required by laws and regulations).
(IV) Right to Data Portability
You can apply to us for obtaining your personal information in a structured, commonly used, and machine-readable format, and you can also request us to transfer your personal information to other personal information processors designated by you (provided that the conditions stipulated by laws and regulations are met). We will provide you with relevant personal information or complete the transfer within a reasonable time limit after verifying your identity.
(V) Right to Object
You have the right to object to our processing of your personal information for marketing purposes. After you object, we will stop using your personal information for marketing activities. You can also object to the processing of your personal information that is not necessary for the provision of services, and we will review your objection and take corresponding measures in accordance with the law.
(VI) Exercise of Rights
If you need to exercise the above rights, or have questions about the exercise of rights, you can contact us through the contact methods provided in this Policy. We will verify your identity in a reasonable manner (to ensure that the right is exercised by you or an authorized person), and respond to your request within the time limit stipulated by laws and regulations. We will not charge you any fees for the exercise of your rights unless it exceeds the reasonable scope stipulated by laws and regulations.
VI. Protection of Minors’ Personal Information
We attach great importance to the protection of minors’ personal information. Minors under the age of 14 shall use our Services under the guidance and consent of their guardians. We will not intentionally collect personal information of minors under the age of 14. If we accidentally collect personal information of minors under the age of 14, we will delete the relevant information in a timely manner after learning of it. Guardians can contact us through the contact methods provided in this Policy to inquire about, correct, or delete the personal information of minors under their guardianship, and we will provide active cooperation.
VII. Third-Party Services
Our Services may contain links to third-party websites, applications, or services, or use third-party plug-ins, tools, or advertising services (such as third-party payment tools, social media sharing buttons, and analytics tools). These third parties may collect your personal information when you use their services, and their personal information processing activities are not subject to this Policy. We do not control the personal information processing activities of third parties, nor do we assume any responsibility for their behaviors. We recommend that you carefully read the privacy policies of these third parties before using their services to understand how they collect and protect your personal information.
VIII. Updates and Notifications of This Policy
With the update of laws and regulations, the development of our business, or changes in technology, this Policy may be revised. We will mark the new effective date on the revised Policy and publish the updated version on the homepage of our website, the Privacy Policy page, or other prominent positions. We may also notify you of the update of this Policy through the contact information you reserved (such as email, short message, etc.). The revised Policy shall take effect from the marked effective date. If you continue to use our Services after the update of this Policy, it shall mean that you agree to the revised Policy; if you do not agree to the revised Policy, please stop using our Services immediately.
IX. Compliance Statement
We strictly comply with the provisions of the Network Data Security Administration Regulations of the People’s Republic of China, the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant laws and regulations in the processing of personal information, ensuring that:
The collection, use, storage, sharing, transfer, and disclosure of personal information are legal, legitimate, and necessary, and do not exceed the scope of the stated purpose;
Clearly and transparently inform you of the relevant information about the processing of personal information, and obtain your explicit consent for the processing of non-essential personal information and sensitive personal information;
Provide you with convenient channels to exercise your rights to personal information, and respond to your requests in a timely manner;
Take effective security protection measures to protect the security of personal information and prevent personal information from being leaked, damaged, or tampered with;
Establish a sound personal information security management system and emergency response mechanism to promptly handle personal information security incidents[superscript:4].
X. Contact Us
If you have any questions, opinions, or suggestions about this Policy, or if you need to exercise your rights to personal information, report personal information security incidents, or make complaints and reports, you can contact us via our “Contact us” page.
We will review and respond to your inquiry, request, or complaint within 15 working days after receiving it, and handle your reasonable demands in a timely manner.
Shenzhen Redvance Technology Co., Ltd
April 14, 2026
